Kevin D. Hancock

CEO | AUTHOR | SPEAKER

Customer Quote

Apr 05, 2013 by Kevin D Hancock
"Customer intimate companies don't deliver what the market wants, but what specific customers want. Their employees make sure that EACH customer gets EXACTLY what he or she REALLY wants." This is one of my favorite quotes for our business and I use it all the time - it is on pine plaques spread across the company, as well as in my email signature.  Our collective job at Hancock Lumber is to listen to our customers and deliver exactly what they need and want, day in and day out.

Hancock Lumber named MITC Exporter of the Year

Apr 04, 2013 by Kevin D Hancock
http://www.youtube.com/watch?v=G2QgJAjipRc&feature=youtu.be

Working Together

Apr 04, 2013 by Kevin D Hancock
I have often found in business that the most powerful concepts are right in front of us in plain sight. Builders and suppliers have always “worked together” but today at Hancock Lumber we see a much deeper commitment forming that is redefining what this means. In our new economy ACCURACY and EFFICIENCY are the keys to increasing profitability. When there was more than enough work to go around the supply chain inefficiencies could be dismissed or “out run” because everyone had so much work. Today, improvement comes from better planning and more collaboration designed to get things right the first time.Team sports have been a big part of my life. What I love most about this business is that we need each other...